Workflows / Firm Operations & Growth / Client relationship management (CRM) / pp-0052 pp-0052 Plaintiff firm can't scale past 100-200 active cases because every additional case adds linear paralegal/attorney hours for med records, chronologies, and demand work — the economics break without automation 4 vendors roles affected 3 practice areas 2
Also reported as Growing PI firm signs 30 new cases per month but can't hire paralegals fast enough to handle pre-litigation admin — intake calls go to voicemail after hours, insurance claims sit unsubmitted for weeks, and the managing partner is turning away cases not because of legal complexity but because the administrative pipeline is maxed out Who feels this pain
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