Smith.ai
Multi-product platform — 3 products.
What it is
What It Does
Smith.ai is an outsourced client intake, answering, and scheduling service aimed largely at law firms. It pairs AI agents with North America-based live receptionists to answer calls and web chats, screen and qualify leads, block spam, book consultations, and run intake. It connects to legal CRMs and practice management tools including Clio, MyCase, PracticePanther, Lawmatics, and CASEpeer, plus a wide set of other tools via direct integrations, Zapier, and Make.
Who It’s For
It sits at the front of the workflow — client intake and new-matter capture — rather than in matter management or billing. It tends to suit solo and small firms that get more inbound leads than in-house staff can handle.
What We Found
The company says roughly 80% of its 5,000+ business clients are law firms. Lawyerist’s review notes it’s worth considering even for solo practices when inbound leads are overwhelming, but flags two limits: coverage is not 24/7 (roughly 5am–6pm PT / 8am–9pm ET), and calls are handled by a rotating team rather than a dedicated agent. Plans are reported starting around $300/month, with a 30-day money-back guarantee.
What We Haven’t Verified
- The “5,000+ clients” and “80% are law firms” figures — vendor-stated.
- Exact current pricing tiers — we’re passing through reported figures.
- Quality of the AI vs. live-agent handoff in practice.
Products within Smith.ai
Smith.ai ships 3 distinct products. None of the children are ranked individually in the rlegaltech500 — they roll up under Smith.ai's combined rank. Each card links to that product's own page for capabilities, workflow coverage, and integration detail.
Integrations
Platforms Smith.ai integrates with. Depth — where curated — reflects how native the connection is. Uncurated entries render without a depth dot.
- 1-VoIP
- 3CX
- 800.com
- 8x8
- AccuLynx
- Act!
- Actionstep
- ActiveCampaign
- Acuity Scheduling
- Agile CRM
- Airtable
- Angi Leads (Formerly Angi's List)
- AppointmentCore
- Appointy
- Apptoto
- Assembly Neos
- AXvoice
- Calendly
- CallRail
- Capsule CRM
- CASEpeer
- ClickFunnels
- ClientRock
- Clio
- Close CRM
- Comcast Business
- Contact Form 7
- Corvum
- CPACharge
- CraftJack
- Daylite
- Dialpad
- Dubsado
- Emma.ai
- eVoice
- Facebook Lead Gen
- Filevine
- FluentStream
- Follow Up Boss
- Frontier
- Fusion Connect
- GlossGenius
- GoDaddy
- Goldie (formerly Appointfix)
- Google Analytics
- Google Calendar
- Google Contacts
- Google Sheets
- Google Sites
- Google Tag Manager
- Google Voice
- GorillaDesk
- GoToConnect powered by Jive
- Grasshopper
- Gravity Legal
- Harmonizely
- Headnote
- Help Scout
- HighLevel
- HomeAdvisor
- Housecall Pro
- HubSpot
- Intermedia Unite
- Jane
- Jobber
- Keap (formerly Infusionsoft)
- Law Ruler
- Lawbrokr
- Lawcus
- LawLytics
- Lawmatics
- LawPay
- LawTap
- Lead Docket
- LeadConnector
- Lexicata
- LinkedIn Conversation Ads
- LiveCall
- Mailchimp
- Make
- Marchex
- Marketo
- MassageBook
- Microsoft 365
- Microsoft Teams
- Mindbody
- Mitel
- Monday.com
- MyCase
- Nextiva
- Ninja Forms
- noCRM.io
- Nutshell
- Ooma
- OpenPhone
- Outreach
- PayPal
- Phone.com
- Pipedrive
- PracticePanther
- Redtail CRM
- REI Software
- RingCentral
- Rocket Matter
- Salesforce
- Salesforce Marketing Cloud Account Engagement (Pardot)
- ScheduleOnce
- Schedulista
- ServiceTitan
- Setmore
- SharpSpring
- Shopify
- Slack
- SmartSites
- Smokeball
- Spectrum
- Square Appointments
- Squarespace
- Talkroute
- Thryv
- Timely
- Twilio
- Unbounce
- Verizon
- Vonage
- Wealthbox
- Webflow
- Weebly
- WellnessLiving
- WhatConverts
- WhenWorks
- Windstream
- Wix
- WordPress
- Woven
- WPForms
- YouCanBookMe
- Zapier
- Zoho CRM
- Zoom Phone
- ZynCal Calendar
Deep — bi-directional API Medium — one-way sync / webhook Shallow — middleware / Zapier-class
Community ratings
Alternatives
Other Practice Management vendors in the directory. "Compare" pages are editorial and coming as we build them.
- #03 Clio — Cloud-based legal practice management for firms of all sizes
- #04 Caret
- #09 Leap
- #27 Actionstep
- #36 Litify
- #37 PracticePanther