Smith.ai

Smith.ai is a 24/7 virtual receptionist service for lawyers and law firms. Our North America-based receptionists answer calls, chats, and messages; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your forms online, ensuring instant follow-up on new business opportunities. With 30+ integrations, including Clio, MyCase, LawPay, Calendly, plus thousands more through Zapier, conversations are synced with your systems in real-time. Live chat plans start at $0/month with simple per-chat ($10/chat) pricing, or $140/month for bundled chat pricing ($5-7/chat), plus a risk-free 14-day MBG.

Capabilities

Spans 7 product areas: Virtual Receptionist, Chatbots/Legal Bots Development, Web and , Social , Media , Monitoring and , Capture.

Workflow Coverage

Based on published feature listings, this tool maps to 5 workflow areas:

• Filing & Compliance — Scheduling, Encryption
• Client & Matter Lifecycle — Client Intake
• Communication & Collaboration — Messaging
• Firm Operations & Growth — Customization
• Document Drafting & Automation

Workflow mappings derived from published feature lists. Not independently verified.

What We Haven’t Verified

This page was assembled from publicly available information. Feature claims and workflow mappings are based on what the vendor and third-party listings publish — not hands-on testing or practitioner feedback.

Smith.ai is a 24/7 virtual receptionist service for lawyers and law firms. Our North America-based receptionists handle outbound and sales campaign outreach calls; schedule appointments with qualified marketing campaign leads; collect outstanding payments; and send text and email follow-ups after each call for additional touchpoints with your prospects. With real-time campaign tracking data, clients can review how marketing campaigns perform.

We have 3,000+ integrations, including Clio, MyCase, Filevine, LawPay, Calendly, plus more through Zapier, conversations are synced with your systems in real-time.

On-demand outreach campaign plans start at $3,000/month with service add-ons including appointment booking, CRM integration, third-party intake, text and email follow-ups, and more bundled at no additional cost to help increase lead conversions.

Capabilities

Spans 3 product areas: Virtual Receptionist, CRM, Marketing and Business Development, Payment processing.

Workflow Coverage

Based on published feature listings, this tool maps to 5 workflow areas:

• Client & Matter Lifecycle — Client Intake
• Billing, Time & Finance — E-check Payments, Recurring payments, Credit Card Payments
• Filing & Compliance — Scheduling, Encryption
• Firm Operations & Growth — Customization, Integrates with third-party platforms
• Communication & Collaboration — Messaging

Workflow mappings derived from published feature lists. Not independently verified.

What We Haven’t Verified

This page was assembled from publicly available information. Feature claims and workflow mappings are based on what the vendor and third-party listings publish — not hands-on testing or practitioner feedback.

Smith.ai is a 24/7 virtual receptionist service for lawyers and law firms. Our North America-based receptionists handle inbound and outbound calls, chats, and messages; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your forms online, ensuring instant follow-up on new business opportunities. With 1000+ integrations, including Clio, MyCase, LawPay, Calendly, plus more through Zapier, conversations are synced with your systems in real-time. Plans start at $285/month for virtual receptionist service and includes free spam and sales call blocking, plus a risk-free 14-day money-back guarantee.

Capabilities

Spans 3 product areas: Virtual Receptionist, Conflict Checking, CRM, Marketing and Business Development.

Workflow Coverage

Based on published feature listings, this tool maps to 5 workflow areas:

• Client & Matter Lifecycle — Client Intake
• Filing & Compliance — Scheduling, Encryption
• Firm Operations & Growth — Customization, Integrates with third-party platforms
• Billing, Time & Finance — E-check Payments, Recurring payments, Credit Card Payments
• Communication & Collaboration — Messaging

Workflow mappings derived from published feature lists. Not independently verified.

What We Haven’t Verified

This page was assembled from publicly available information. Feature claims and workflow mappings are based on what the vendor and third-party listings publish — not hands-on testing or practitioner feedback.