Practice Management

Smith AI Virtual Receptionists

Employees 317 Updated 2026-02-10
What it is

Smith.ai is a 24/7 virtual receptionist service for lawyers and law firms. Our North America-based receptionists handle inbound and outbound calls, chats, and messages; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your forms online, ensuring instant follow-up on new business opportunities. With 1000+ integrations, including Clio, MyCase, LawPay, Calendly, plus more through Zapier, conversations are synced with your systems in real-time. Plans start at $285/month for virtual receptionist service and includes free spam and sales call blocking, plus a risk-free 14-day money-back guarantee.

Capabilities

Spans 3 product areas: Virtual Receptionist, Conflict Checking, CRM, Marketing and Business Development.

Workflow Coverage

Based on published feature listings, this tool maps to 5 workflow areas:

  • Client & Matter Lifecycle — Client Intake
  • Filing & Compliance — Scheduling, Encryption
  • Firm Operations & Growth — Customization, Integrates with third-party platforms
  • Billing, Time & Finance — E-check Payments, Recurring payments, Credit Card Payments
  • Communication & Collaboration — Messaging

Workflow mappings derived from published feature lists. Not independently verified.

What We Haven’t Verified

This page was assembled from publicly available information. Feature claims and workflow mappings are based on what the vendor and third-party listings publish — not hands-on testing or practitioner feedback.

Integrations

Platforms Smith AI Virtual Receptionists integrates with. Depth — where curated — reflects how native the connection is. Uncurated entries render without a depth dot.

Deep — bi-directional API Medium — one-way sync / webhook Shallow — middleware / Zapier-class

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