The Link App

What It Does

The Link App is a client portal and secure messaging layer for law firms. Clients get a firm-branded mobile app (iOS/Android) and web portal where they can message the firm, send and receive documents, and see their matter’s progress; the firm gets a single channel that replaces status-update phone calls, unencrypted email attachments, and print-sign-scan round trips. It runs stand-alone or on top of an existing case management system — integrations cover the UK practice-management stack (Eclipse, SOS, Tikit, LexisNexis) rather than the North American one, which tells you who it’s built for.

Who It’s For

UK high-street and small-to-mid firms in client-heavy practice areas — conveyancing, family, private client — where the real cost is the front desk fielding “what’s happening with my case?” calls all day. It is not aimed at BigLaw, in-house teams, or US firms; a firm on Clio or MyCase already has a native portal and doesn’t need this. The natural buyer is a firm on a UK legacy PM system whose portal is weak or absent, and it has operated in that niche since 2014, longer than most client-comms startups survive.

Procurement Notes

• Pricing is not published; expect a demo-led sale. Budget against the alternative: your PM vendor’s built-in portal, which may be free but worse.
• The decision usually reduces to: does it integrate with your existing case management system deeply enough that staff don’t double-key updates? The claimed integrations are UK-stack; verify the depth for yours before signing.
• Security posture is asserted (secure messaging, document exchange) but no certifications (ISO 27001, Cyber Essentials) are published on the site. Ask.
• The vendor’s “34% more productive on average” line is marketing with no published methodology. Ignore it; the real value case is deflected phone calls and fewer unencrypted attachments (registry pain points pp-0008 and pp-0252 are exactly what it sells against).
• Third-party validation is thin: a Denovo (Scotland PM) partner listing and a Legal Geek startup-map entry, no meaningful G2/Capterra review base, no community mentions found. A firm buying this is relying on references, not review volume — ask for three from your practice area.

Note on naming: “LINK App by Mobile Helix” is a different product (DMS/email access for lawyers). This entry covers thelinkapp.co.uk.

What We Haven’t Verified

Pricing, integration depth, security certifications, headcount and HQ, and the productivity claim. No hands-on testing. Corrections from practitioners who use it are welcome — that’s the fastest way this page gets better.