Client communication (portal, secure messaging)
Part of the Communication & Collaboration workflow
Client communication (portal, secure messaging)Internal collaborationCourt / opposing counsel communicationTranscription (meetings, depositions, hearings)
0
Ranked Vendors
41
Pain Points
4
Personas
Pain Points (41)
What practitioners actually struggle with in communication & collaboration. Each pain point links to the vendors that address it.
clients-uninformed-of-status Matter status unavailable to clients outside direct staff contact
solosmallsmall-firmgovernment
61
vendors
law-prosecution-handling IP law firm prosecution team handling 500+ active patent applications across USPTO, EPO, JPO
largeinhouselegalops
38
vendors
potential-client-fills Potential client fills out the website contact form at 10pm
solosmall
36
vendors
board-meeting-prep-quarterly Board meeting prep is a quarterly fire drill
GCcorporate-secretarychief-of-staffin-house-counsel
23
vendors
immigration-200-open Immigration attorney with 200+ open cases gets 'what's my status?
solosmallmid
22
vendors
international-arbitration-manages International arbitration team manages proceedings across London, Singapore, and New York with different procedural rules, time zones, and tribunal preferences
largeinhousemidgovernment
16
vendors
high-conflict-custody High-conflict custody case generates hundreds of text messages, emails, and voicemails between co-parents
solosmallmidassociate
16
vendors
arbitration-hearing-hours Arbitration hearing runs 8 hours with witnesses speaking in accented English across three time zones
largemidsmallgovernment
15
vendors
mdl-mass-tort-coordinating MDL or mass tort coordinating counsel needs to manage document exchange among 40+ plaintiff firms, defense counsel
biglawlitigation-partnerparalegal
15
vendors
litigation-hour-deposition Litigation attorney takes a 4-hour deposition on Tuesday but the transcript won
small-firm-partnersolosmallmid
13
vendors
banking-closing-500m Banking partner closing a $500M syndicated loan has 200+ conditions precedent tracked in a shared spreadsheet
largemidpartnerassociate
10
vendors
remote-deposition-witness During a remote deposition the witness is looking at Exhibit 14 but the attorney can't see both the witness
small-firm-partnersolosmallmid
9
vendors
sensitive-documents-unsecured New client emails sensitive documents — tax returns, financial statements, immigration papers
solosmall-firmparalegalsmall
6
vendors
shares-case-documents Small firm attorney shares case documents with clients via email attachments and links
small-firmsolosmallmid
5
vendors
drafts-page-brief-spends Attorney drafts a 20-page brief and spends 45 minutes composing emails to the client and opposing counsel about
solosmallmidlarge
4
vendors
intake-juggles-leads Firm's intake team juggles leads across website chat, text messages, phone calls, Facebook messages, and Google LSA
smallmid
3
vendors
arbitrator-managing-week Arbitrator managing a 3-week commercial hearing with 200 exhibits needs to present evidence electronically
senior-assocpartnersmallmid
3
vendors
defense-show-jury-exactly Defense attorney needs to show the jury exactly what happened in a 3-hour police interrogation
governmentsolosmallmid
2
vendors
jail-calls-police-interviews Jail calls and police interviews are in Spanish or another language but the attorney and the court need English transcripts
governmentsolosmall
2
vendors
answer-phone-court-hearings Solo attorney can't answer the phone during court hearings, depositions, or client meetings — calls go to voicemail
solosmall-firm-partner
2
vendors
class-won-preliminary Class counsel just won preliminary approval of a $95M consumer settlement and the judge wants a notice program
biglawlarge-firmlitigation-partner
2
vendors
freelance-solicitors-collaborate Three freelance solicitors collaborate on a commercial matter but their only coordination tool is email
solosmallmidlarge
2
vendors
litigation-presenting-complex Litigation partner presenting a complex financial fraud case to a jury needs to show where the money went
mid-firmlarge-firmbiglaw
2
vendors
business-contract-change Business wants the contract to change behavior after signature, but a text-heavy agreement is failing as a communication tool
inhouselegalopsmidlarge
2
vendors
finishes-client-call Lawyer finishes a client call or strategy meeting and everyone leaves with slightly different recollections; if the handwritten notes
solosmallmidlarge
2
vendors
sep-licensor-implementer SEP licensor and implementer finally agree to negotiate, but the actual FRAND process still runs through scattered emails, ad hoc
midlargeinhouse
2
vendors
client-status-inquiries-constant Clients send constant status update requests that each require manual lookup and response
solosmall-firm
2
vendors
family-law-recommends Family law attorney recommends co-parent communication go through a court-admissible platform but the parents either refuse to use it, can
solosmall
1
vendors
sharing-client-documents When I'm sharing client documents with co-counsel or opposing parties, I need to know that nobody
soloassociatepartnerin-house-counsel
1
vendors
review-people-500-000 Review team of 15 people working through 500,000 documents in has no way to communicate within the platform
paralegalassociatelegal-ops
1
vendors
corporate-explaining-multi Corporate partner explaining a multi-jurisdictional restructuring to the client
partnersenior-assocjunior-associnhouse-enterprise
1
vendors
sends-client-discovery Paralegal sends the client 47 discovery questions by email, the client answers 12 of them in a reply-all
paralegaljunior-assoc
1
vendors
freelance-solicitor-matters Freelance solicitor working on three matters for three different instructing firms has no shared workspace
solo
1
vendors
suspected-data-breach A suspected data breach hits on a Friday night and suddenly legal, privacy, security, IT, comms, cyber insurance
inhouselegalopslarge
1
vendors
litigator-arrives-courthouse Solo litigator arrives at courthouse for trial with a banker
solosmall
1
vendors
transactional-replying-recipient Transactional lawyer is replying on a 40-recipient deal email at 1am, autocomplete has pulled in the wrong Sofia
1
vendors
anonymous-reporter-raises An anonymous reporter raises a serious allegation, but the investigator still needs follow-up questions, documents
inhouselegalopsgovernmentlarge
1
vendors
litigation-support-manager Litigation support manager is running a big discovery matter with outside counsel, an eDiscovery vendor, and internal stakeholders
legalopsparalegalmidlarge
1
vendors
litigation-scheduler-deposition When a litigation paralegal or scheduler has a deposition in a state where the firm has no local reporter relationships
smallmidlargegovernment
1
vendors
spends-half-day-sending Lawyer spends half the day sending client, co-counsel, and opposing-counsel emails from , and each message needs to be clear
solosmallmidlarge
1
vendors
data-room-document-swap-tracking Seller swaps documents mid-diligence and nobody can tell what changed or who reviewed what
midlargelegalopsinhouse
1
vendors
Vendors by Rank (0)
Ranked by the rlegaltech500 popularity score within this workflow.
107 additional vendors outside the rlegaltech500 are tracked in this workflow. See all on the workflow page.
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