My Customer Lens

Always-on client listening platform for law firms. Glasgow, Scotland. Founded 2017 by Paul Roberts and Mike Evans. TinySeed funded (Crunchbase). $218.1K revenue, 2-person team (GetLatka). Aggregates diverse client feedback sources and uses AI to unify insights, identify sentiments, and inform firm decision-making. Positions as ‘the only client listening platform’ purpose-built for law firms. Shoosmiths (major UK law firm, ~1,800 employees) confirmed as client — case study on Legal Support Network UK (Sep 2023) about ‘cultivating a culture of client excellence.’ CEO Paul Roberts contributed chapter to LawNet’s ‘What Clients Want from Law Firms’ (May 2025). Coverage on Legal Support Network UK (Jan 2025, Feb 2024, Sep 2023). Alternative Legal Management Summit presence. Primary users: BD directors, managing partners, client relationship partners — not attorneys or support staff. Addresses firm management and business development, not legal practice workflows. Most relevant to mid-to-large UK law firms with formal BD/client relations functions. Exclusively UK legal media coverage — no US presence. No Capterra/G2 reviews. No Reddit mentions. Pricing not publicly disclosed.

Company Info

• Founded: 2017
• Team size: 1-10 employees
• Funding: $170K
• HQ: United Kingdom
• Sector: Revenue Management

What We Haven’t Verified

This page was assembled from publicly available information. Feature claims and workflow mappings are based on what the vendor and third-party listings publish — not hands-on testing or practitioner feedback.