LEX Reception is a 24/7 virtual receptionist service exclusively for law firms. Human receptionists (explicitly no bots or AI) handle inbound and outbound calls, legal intake, appointment scheduling, call screening, bilingual (English/Spanish) support, payment collection, and live chat. Integrates with Clio, MyCase, PracticePanther, Filevine, Lawmatics, LawPay, and Zapier (8,000+ apps). All plans include video conferencing, live chat, and a mobile app. Skylar Worthington is Operations Director, based in Houston, TX. Trustpilot 4.9/5 (1,218 reviews). Lawyerist review 4.4/5. Featured on Embroker (#1 virtual receptionist for law firms), Clio App Directory, MyCase, and CaseFox. LexBlog published case study with Hicks Law (solo criminal defense firm in Maui). 1% monthly donation to wildlife nonprofits.
Capabilities
Spans 2 product areas: Virtual Receptionist, CRM, Marketing and Business Development.
Workflow Coverage
Based on published feature listings, this tool maps to 4 workflow areas:
- Client & Matter Lifecycle — Client Intake
- Filing & Compliance — Scheduling, Encryption
- Firm Operations & Growth — Customization
- Communication & Collaboration — Messaging
Workflow mappings derived from published feature lists. Not independently verified.
Company Info
- Sector: Legal Tech
What We Haven’t Verified
This page was assembled from publicly available information. Feature claims and workflow mappings are based on what the vendor and third-party listings publish — not hands-on testing or practitioner feedback.
Workflows
Based on practitioner evidence, Lex Reception is used in these workflows:
What practitioners struggle with
Real frustrations from legal professionals — the problems Lex Reception addresses (or should address). Sourced from practitioner reviews, Reddit threads, and case studies.
Solo attorney can't answer the phone during court hearings, depositions, or client meetings — calls go to voicemail, and 67% of legal consumers say they won't leave a voicemail, they'll just call the next firm on the list
Where it fits in your workflow
Before Lex Reception
Marketing (Google Ads, website forms, Avvo, referrals) generates leads → calls come in to firm. LEX Reception sits as the first point of contact before the attorney or paralegal engages. Firm configures custom scripting and intake questions for LEX receptionists.
After Lex Reception
Qualified leads flow into CRM (Clio, MyCase, PracticePanther) via integrations. Appointments booked on attorney calendars. Payment collection via LawPay integration. Intake data feeds conflict check and matter opening workflows. Usage reports help track call volume and marketing ROI.
Integrations & hand-offs
Inbound call → LEX receptionist screens and qualifies using custom firm scripting → data pushed to legal CRM via integration → attorney receives qualified lead with intake notes → attorney follows up. Outbound calling → LEX makes follow-up calls to prospects or existing clients on attorney's behalf. Live chat → same workflow via website widget.
Community Data
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