Hona (formerly Milestones) is a dedicated client communication portal — the pure-play answer to ‘clients calling to ask what’s happening.’ Auto-syncs with CMS (Clio, Filevine, MyCase), sends automated case updates, provides branded portal with visual timeline.
Capabilities
Spans 5 product areas: Client Portals, Document Automation and Assembly, CRM, Marketing and Business Development, Case Management, Self-Help Forms and Tools.
Workflow Coverage
Based on published feature listings, this tool maps to 6 workflow areas:
- Client & Matter Lifecycle — Client Reviews, Client Intake
- Communication & Collaboration — Messaging, Group Messaging
- Firm Operations & Growth — Mobile App, Task Assignments, Customization
- Filing & Compliance — Encryption, Scheduling
- Document Drafting & Automation
- Document Review & Management — Document Sharing
Workflow mappings derived from published feature lists. Not independently verified.
Company Info
- Founded: 2021
- Team size: 51-200 employees
- Funding: $11.7M
- HQ: United States
- Sector: Client Portals & Communications
What We Haven’t Verified
This page was assembled from publicly available information. Feature claims and workflow mappings are based on what the vendor and third-party listings publish — not hands-on testing or practitioner feedback.
Workflows
Based on practitioner evidence, Hona is used in these workflows:
What practitioners struggle with
Real frustrations from legal professionals — the problems Hona addresses (or should address). Sourced from practitioner reviews, Reddit threads, and case studies.
Client calls asking 'what's happening with my case?' — paralegal has to interrupt the attorney because matter status lives in someone's head, not a system
Potential client fills out the website contact form at 10pm — nobody responds until 9am, and by then they've already called three other firms and hired the one that picked up. No automated instant reply, no drip sequence, no follow-up reminders
Immigration attorney with 200+ open cases gets 'what's my status?' calls daily from anxious clients — can't answer individually, has no automated status portal, and the clients' anxiety is justified because deportation or visa expiry is on the line
Where it fits in your workflow
Before Hona
Attorney updates case status in PM tool (Clio, Filevine, MyCase, etc.) → Hona auto-syncs and pushes case milestone update to client via branded portal, email, or SMS
After Hona
Client views case timeline in Hona portal → sees next steps and estimated timeline → reduces 'what's happening?' calls → attorney time freed for billable work. Also: Hona Voice AI handles intake calls after hours.
Integrations & hand-offs
PM tool (Clio, Filevine, MyCase) → Hona (auto-sync case milestones). Hona → client (branded portal, email, SMS notifications). Hona Voice AI → PM tool (after-hours lead capture). No document management — pure communication layer.
Community Data
Loading practitioner-sourced data…