Bighand Workflow Management

BigHand Workflow Management is a legal task delegation and support staff management platform purpose-built for law firms. Part of the BigHand product suite (parent company: BigHand, HQ Chicago/London, ~367 employees, $62.5M revenue in 2023 per Latka). BigHand was acquired by Levine Leichtman Capital Partners from Bridgepoint Development Capital. Founded 1996, 30+ year track record. Won ‘Workflow Management Platform of the Year’ at 2025 LegalTech Breakthrough Awards and Enterprise Award at 2024 American Legal Technology Awards. Named ‘Tech Company of the Year’ at 2025 and 2026 Global Business Tech Awards. Core functionality: automated task routing to the right support staff at the right cost, digital workflow forms, dictation-to-workflow integration, SLA monitoring, capacity/utilization reporting, and AI Email Routing (launched 2025 — reads incoming emails and automatically routes tasks to support teams). Available as both on-premise and cloud deployment. In use at firms from 50 to 5,000 staff. Named customers: DLA Piper (implemented for back-office support transformation), Holland & Hart (AmLaw 200 — centralized support team), Lewis Brisbois (AmLaw 100 — optimized legal support), Best Best & Krieger, Anthony Gold Solicitors. Microsoft Teams integration (Microsoft Marketplace listing). iManage DMS integration. On-prem API suite for custom integrations. Pricing: not publicly listed, ‘contact sales’ model. Reddit r/legaltech: ‘$50/month per user’ for BigHand Now (legacy product name). Capterra: mixed reviews — ‘Easy to setup and a breeze to maintain’ vs. ‘far from user-friendly and costly.’ G2: 3.8/5 (10 reviews). Security: SOC 2, ISO 27001, ISO 27701 certified (Trust Center). Sub-brand of BigHand (parentVendor set). LinkedIn followers (21,136) are parent company’s count.

Capabilities

Spans 5 product areas: Workflow Automation, Data , Visualization, Project Management and Collaboration, Transcription and Dictation.

Workflow Coverage

Based on published feature listings, this tool maps to 4 workflow areas:

• Firm Operations & Growth — Task Management
• Communication & Collaboration — Messaging
• Document Drafting & Automation — Templates
• Filing & Compliance — Timelines

Workflow mappings derived from published feature lists. Not independently verified.

What We Haven’t Verified

This page was assembled from publicly available information. Feature claims and workflow mappings are based on what the vendor and third-party listings publish — not hands-on testing or practitioner feedback.